Delivery

The Line is not liable for additional taxes and costs charged by some countries. The customer should find out any restrictions, duties, taxes or other costs applied by the country of destination before placing the order.

Europe Zone 1: EU countries except: Italy; Finland; Greece; Ireland; Croatia; Hungary; United Kingdom

Europe Zone 2: Europe Outside the EU +: Italy; Finland; Greece; Ireland; Croatia; Hungary; United Kingdom

DELIVERY TIMES

The delivery period includes the time needed to prepare the parcel and the time taken for shipment by the carrier. The delivery time can be extended in case of impediments for which The Line cannot be held liable.

Orders placed before 11:30 AM are shipped the same day (except during week-ends). Orders placed after 11:45 AM will be shipped the next working day. Then, delivery time will depend on the carrier (see above table).

The Line cannot be held liable for the consequences of any events beyond its control which may result in late or non delivery of the order. However, we remain available to follow up on these possible disputes. 

The customer should track his order via his customer account. If a package is returned to The Line for no claim or incorrect or incomplete address provided by the customer, it will not be reshipped and the order will be refunded, excluding shipping costs. 

For all re-shipping, The Line will charge an additional shipping fee.

INSPECTING THE DELIVERY

At delivery time, the customer has to check packaging integrity and product conformity and to indicate and raise any necessary reservations on the delivery slip of the carrier.

COMPLAINTS

Any customer who notices a delivery issue has a period of 48 to 72 hours from the date of delivery to file a claim with our customer service department (except for requests for nails & stickers). Requests must include photographies of the damaged package.

Once this period is over, The Line has the right not to respond favorably to the customer's request.